How to hire a top-performing product manager
Updated: Nov 21, 2019
Product managers play a key role in technology companies. They’re responsible for the strategy, roadmap, and feature definition your platform or product line. They also lead the cross-functional team responsible for improving your product. Such a pivotal role requires an extraordinary hire, so how do you make that excellent hire??
Don’t listen to your gut. While trusting your gut may have served you in the past, it’s not a hiring tool you should be relying on. Here’s why:
Your gut isn’t a good predictor of job success. While resumes and work experience are often used to make hiring decisions, research shows these aren’t the strongest indicators of future job performance. Gut feels don’t cut it, either. Good product managers are great at navigating conversations. During the interview, you might feel completely at ease and believe this person would be a great fit for your team. But are they strategic in their thinking? Are they good at organizing, prioritizing, and planning? These qualities can’t be predicted by gut feel alone.
A bad hire is costly. Turnover can cost roughly 33% of an employee’s salary, according to Employee Benefit News. Product managers are well-paid professionals. The cost of making a bad hire adds up. In addition to the cost to find, hire, and train a new product manager, your team will be overstretched until a new product manager comes on board.
So how can you hire product managers who are likely to be high-performing? Here are four ways to start:
1. Define the skills the product manager role requires.
Product managers need a balance of both hard and soft skills. In addition to basic business competency, prioritization skills, and the ability to conduct and analyze research, product managers need to manage stakeholder relationships, influence decision-making, and innovate.
You’ll also want to hire a product manager who can successfully navigate your business environment and market. Depending on the complexity of your offering or market, you may have additional qualifications of what you’re looking for in a product manager. For example, if you’re building innovative products, you’ll want someone with a flexible approach who’s a big-picture thinker. If you’re building products that have to meet industry regulations, you’ll want someone with a strong drive to conform to rules and structure.
2. Identify the critical behavioral traits you need.
When taking a talent optimization approach to hiring, finding the right behavioral fit is key. Look beyond the resume and include the key behavioral traits required to perform the job well.
Product managers are commonly:
Creative problem solvers
We recommend that hiring managers create a Job Target through a quick assessment survey. Job Targets isolate the behavioral drives and cognitive ability a candidate needs to succeed in a job. This way all stakeholders are aligned on what type of candidate they’re looking for—before posting the job ad.
3. Use smarter hiring practices to find candidates.
In general, ensuring a candidate is a behavioral and cognitive fit for a role leads to better hires. But with a product manager especially, it’s important to look for culture fit. This person will be working with employees across your organization. It’s important they fit the culture so they can champion it in their daily work.
To ensure behavioral and cognitive fit, make science a part of your recruiting process.
Our PI Behavioral Assessment™ identifies candidates’ innate behavioral drives. After someone takes the assessment, we assign them one of 17 Reference Profiles. These show us what drives that person’s workplace behaviors and helps ensure job fit.
Our PI Cognitive Assessment™ measures a person’s ability to learn new things. If someone’s cognitive score doesn’t fall within the range you set in your Job Target, they’ll likely struggle to succeed.
4. Address and removing hiring biases.
Even the best hiring managers can fall prey to unconscious bias.
Reduce subjective bias by incorporating objective science into your hiring process through the use of tools such as behavioral or cognitive assessments.
3 most common Reference Profiles for product managers
More than 1,700 people have set a Job Target for the product manager role in our software. These are the three most common Reference Profiles they land on.
Much like their moniker, Captains are great at taking charge. They’re confident leaders who love to problem solve, innovate, and learn new things. They’re people-oriented by nature, freely delegating both authority and details. As a result, they’re a natural fit for the product manager role.
Venturers are direct, factual, and frank. They’re also self-starting, goal-oriented risk-takers. As people who drive change and challenge the status quo, they’re a great match for a product management position.
Mavericks are outside-the-box, innovative thinkers. They’re quick to act and respond positively to challenges and pressure—qualities that are invaluable in a product management role. As visionaries who leverage relationships to get things done and seek input from various stakeholders in the process, Mavericks make strong product managers.
How to attract top-performing product managers
Here are a few tips for attracting Captains, Venturers, and Mavericks to your open position:
Use the right channels.
Captains and Mavericks are social in nature. And while Venturers may not naturally be as social, their high dominance and visionary tendencies make them formidable networkers. When looking for job opportunities, these candidates are likely at networking events or rubbing elbows with people they know to find their next position. When sourcing candidates with these Reference Profiles, ask your current employees to tap their network and participate in recruiting events to cast the widest net.
Craft the right job listings.
When you’re crafting a job posting, use language that speaks to your ideal candidate. These three Reference Profiles like to be challenged, lead others, and solve problems. Don’t shy away from language that describes the fast pace or complexity of the role—they’re all for it!
Make the right job pitch.
Interviews are a two-way street: Not only are you ensuring the candidate’s a good fit, but they’re considering if your organization is the right next step for them. Captains, Venturers, and Mavericks love a challenge and they like to win. Use the interview to sell them on your company’s vision and position it as a place they want to work.
When selling the role, focus on how they’ll have the opportunity to drive projects, influence others, and move quickly. These are key behavioral needs these candidates are looking to satisfy in a job.